Privacy policy

Effective 1 October 2026.

1. Who we are

BelaDay is the Telegram bot @beladaybot and its mini app for booking appointments with pros: online booking, reminders, last-minute slots, waitlist, repeat visits, stats and prepayment.

The service is provided by [Owner's name/company]. Questions about your data: [contact e-mail].

2. In short

• We keep only what is needed for bookings and reminders.
• We don't store your Telegram chats. Payment screenshots are forwarded to the pro and not stored.
• Clients' money never passes through us. Pro is paid with Stars, which Telegram handles.
• We don't sell data and don't show ads.
• Servers and the database are in the EU (OVH).
• You can delete your data with the /delete_me command in the bot.

3. What we keep

About everyone who messages the bot – from Telegram:

• Telegram id, first and last name, username, language;
• whether the bot may message you: whether you started the bot and haven't blocked it;
• technical details of messages the bot sent you, so they can be updated (for example, to mark a booking as confirmed).

About a pro:

• profile: name shown to clients, booking link address, line of work, area and address, time zone, currency;
• services, prices and durations, working hours and exceptions;
• settings: reminders, last-minute slots, repeat visits, prepayment (bank details or payment link, cancellation rules), the auto-reply text for Telegram Business;
• Pro subscription: Telegram payment id, amount in Stars, validity period.

About a pro's clients:

• name, phone number if given, the pro's note;
• number of visits, no-shows and late cancellations, date of the last visit;
• consent to receive last-minute slots and repeat-visit offers, waitlist entries.

Bookings: time, services, price, status, confirmation, booking comment.

Booking history: a log of events – booking created, rescheduled, cancelled, confirmed, reminder sent, last-minute slot offered and taken. Reminders and the "saved by the bot" stats run on it.

4. What we don't keep

• Your Telegram chats. If a pro connects the bot through Telegram Business, the bot sees a new incoming message only to decide whether to reply with the booking link. The message text is not stored.
• Payment screenshots. The bot forwards them to the pro and doesn't keep them.
• Payment details. Stars for Pro are handled by Telegram; we only receive a payment confirmation. Clients send prepayments directly to the pro – we never see their card or their money.

5. Why we use data

• so clients can book, reschedule or cancel, and pros can keep their calendar;
• to send reminders and collect confirmations; replies to reminders are forwarded to the pro;
• to offer freed-up time and remind about repeat visits – unless you've opted out;
• to show pros stats on their bookings;
• to process and renew Pro subscriptions;
• to answer questions and protect the service from abuse.

Legal bases under the GDPR: performance of a contract (running the service), legitimate interest (reminders, last-minute slots, protecting the service), legal obligations.

6. Who can see data

• A pro sees their own clients and bookings with them. Other pros don't.
• A client sees their own bookings with all pros.
• Telegram delivers messages, opens the mini app and accepts Stars payments – under its own privacy policy.
• OVH – servers and the database in the EU.
• Cloudflare – hosting of the beladay.com website and visit statistics.

We share data with no one else, except where the law requires it.

Pros keep client cards and bookings for their own work: they decide whom to add and what to record. For that data the pro is the controller and BelaDay processes it on the pro's behalf. For your own account data, we are responsible.

7. Website

beladay.com sets no cookies. Visits are counted by Cloudflare Web Analytics – without cookies and without cross-site tracking.

8. How long we keep data and how to delete it

Data is kept while you use the service. A pro can delete a booking from their calendar.

The /delete_me command in the bot, after one confirmation, deletes:

• your BelaDay profile – Telegram id, name, username, language – and technical data about the bot's messages;
• if you're a pro – along with it, your pro profile, services, hours, client cards, bookings and stats. Cancel your Pro subscription first – in the bot, the mini app or Telegram settings;
• if you're a client – your Telegram is unlinked from the cards pros keep about you, and the bot can no longer message you. Bookings stay in the pros' calendars so the visits don't disappear.

A client card kept by a pro (name, phone number, note, visit history) is the pro's working record and stays with them after /delete_me. To have it deleted too, write to us: [contact e-mail].

If you message the bot again after deletion, a new profile is created from scratch.

9. Your rights

You can find out what data we have about you, get a copy, correct it, delete it, restrict its processing or object to it. You can opt out of last-minute slots and repeat-visit offers at any time. Send requests to [contact e-mail]; we answer within a month. You also have the right to complain to the data protection authority in your country.

10. Security

Data is transferred over encrypted connections, and access to the servers and the database is restricted.

11. Changes

If this policy changes, we'll update this page and the date at the top. We'll announce significant changes in the bot in advance.